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Inspection Summary


Overall summary & rating

Good

Updated 11 May 2019

About the service: Sense – 55 Shipdham Road provides care and support to people with learning disabilities. At the time of the inspection it was providing support to five people who used the regulated service. This service provides care and support to people living in “supported living” settings so that they can live in their own home as independently as possible.

People’s experience of using this service:

• The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

• People were protected from abuse, neglect and discrimination.

• Individual risks to people were assessed and managed to keep people safe while promoting their independence.

• There were enough suitably qualified staff to meet people’s needs.

• Medicines systems were organised, and people were receiving their medicines when they should.

• Incidents and accidents were reviewed, and lessons learned to keep people safe in the future.

• People’s needs were holistically assessed.

• Staff were skilled and knowledgeable and had the training they needed to carry out their roles.

• The service worked with other agencies to ensure that people received the healthcare they needed to live healthier lives and improve their independence and wellbeing.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People and relatives told us that the staff were kind and caring and knew people well.

• People were supported to express their views and to be involved in decisions about their care.

• The service was responsive to people’s needs in a way that helped them to develop skills and become more independent.

• The service recognised that in the future they may need to care for people at the end of their life and had a strategy to put systems in place to support this.

• The service was well led. People, relatives and staff all gave positive feedback about the management of the service.

• The registered manager valued and supported staff and was committed to high-quality, person-centred care and support.

• There was an ethos of continuous learning to develop the service and improve care. People, relatives and staff were all involved in this process.

Rating at last inspection: At the last inspection the service was rated good. (Report published 14 October 2016)

Why we inspected: This was a scheduled planned inspection based on the previous rating.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 11 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 11 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 11 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 11 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 11 May 2019

The service was well-led

Details are in our Well-Led findings below.