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Inspection report

Date of Inspection: 21 May 2013
Date of Publication: 14 June 2013
Inspection Report published 14 June 2013 PDF | 80.64 KB


Inspection carried out on 21 May 2013

During an inspection to make sure that the improvements required had been made

We did not speak directly to people during this inspection. People using the service have complex needs and were unable to express their views clearly verbally. We listened to some interaction between staff and people using the service. This showed staff made efforts to communicate with people. We saw one person responding to a staff member by smiling. The standards we were following up allowed us to gather information by looking at records and speaking to staff rather than observing care.

The manager was aware of the importance of reporting any allegations of abuse promptly to the safeguarding team. She had undertaken some work with the staff team to ensure they were aware of expected conduct and the values the provider expected them to uphold.

We found that there had been improvements in the supervision and appraisal of staff so that they were supported to deliver care to people safely. However, some staff had still not received supervision. We also found that some staff had not received updates when their training had expired. This included some staff who had not received moving and handling training, which had been due for renewal more than two and a half years before our inspection. However, people were supported by a consistent, experienced and stable staff team.

We found that action had been taken to ensure people were not at risk of inappropriate care arising from inaccurate or conflicting records. This was because care plans had been reviewed and updated to ensure information was consistent and up to date.