SENSE - 11 Station Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care plans were person centred and guided staff to support people in line with their preferences. Some updating of records was taking place during our inspection. Also, some health care needs guidelines and protocols were in the process of being developed with the support of external healthcare professionals. Daily handovers took place with the staff team and, we observed one such a meeting. Staff discussed in detail people’s needs and ensured information was shared promptly including information about changes in people’s health and wellbeing.

People’s loved ones had been involved in care plan reviews. A relative told us, “The staff understand [person’s name] needs so well. The staff are always looking for positive things to support [person’s name] with. We are fully involved in their care, and we receive regular updates.” Another relative told us, “The staff manage things very well. We had a recent meeting, and the social worker was also involved.” A third relative told us, “They know [person’s name] so well. They anticipate their needs and follow up on things so thoroughly.”

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The service was working within the principles of the Mental Capacity Act (MCA). Appropriate legal authorisations were in place to deprive people of their liberty where this was deemed necessary to ensure their safety. Staff understood people’s capacity to make decisions about their care and support. A staff member told us, “I always ask people’s permission before I provide care and explain what I am doing.” Although staff had received some training on MCA, the provider had identified the need for more specialised staff training in relation to this. At the time of our assessment, they were in the process of planning and delivering this training to staff throughout the organisation.