SENSE - 11 Station Road

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to make choices about how they spent their time and had opportunities to pursue different activities. These included leisure activities and going to places of interest. People were supported to learn skills and be independent. For example, we saw people supported with household tasks. We observed staff supporting 1 person to make a hot drink. The person was supported by staff to do this safely. Care plans included how best to support people in line with their preferences and further details such as how they like to be dressed and their preferred care routines. People’s communication needs had been assessed and plans put in place. People had specific communication needs relating to their sight and hearing. We saw staff had received guidance on how to communicate with people effectively. Staff also used individual symbols to communicate with people and understand what was being said to them in return, so people could be involved in making choices and decisions. People were supported to stay in contact with relatives and friends. There were no restrictions for people to receive their visitors.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.