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Archived: SENSE - 71 Coriander Close

Reports


Inspection carried out on 19 December 2013

During a routine inspection

People who use the service were not able to tell us their views due to their communication needs. We were not able to use a formal observational tool to assess people's experiences, as it would have been intrusive given the small number of people using the service. We spoke with three relatives of people who lived at the home. People's relatives told us that they were satisfied with the care provided. They told us their relatives were well cared for and care staff were very good. One relative told us, ''They look after [person�s name] well.�

There were sufficient numbers of staff on duty to meet people's needs. We observed some interactions between people and the staff to help us understand their experiences. We saw that staff were kind, respectful and unhurried. They gave support with personal care in ways that respected people's dignity and privacy. Care staff displayed good skills in communicating with people who use the service and made use of differing communication tools.

Systems were in place to ensure that risks to people's safety and well being had been identified and risks minimised.

Inspection carried out on 13 February 2013

During a routine inspection

People who use the service were not able to tell us their views due to their communication needs. We observed interactions between them and the staff to help us understand their experiences. We saw that staff were kind, respectful and unhurried. They gave support with personal care in ways that respected people's dignity and privacy. Care staff displayed good skills in communicating with people who use the service and made use of differing communication tools.

We spoke with two relatives of people who lived at the home. People's relatives told us that they were satisfied with the care provided. They told us their relatives were well cared for and care staff were very good. One relative told us, ��I think they look after my relative very well.��

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

Systems were in place to ensure that risks to people's safety and well being had been identified and risks minimised.

Inspection carried out on 13 April 2011 and 18 September 2012

During a routine inspection

People who live at 71 Coriander Close have difficulties in communication and so they were not able to gain their views verbally. We therefore observed what their experience of living in the home was like.

Relatives told us they were happy with the care provided.. They told us that people are involved in making decisions as far as they are able. One relative told us they were invited to the person�s review meetings and that staff knew the person�s needs and were able to communicate with them. They told us ��I am happy with the home. Staff always contact me if there is anything I needs to know. X�s health is looked after��.

We saw that when staff came on duty they came and said hello to the people they would be working with. They offered people choices, for example about how and where they wanted to spend their time, and what food and drinks they wanted.

We saw staff communicating with people in a variety of ways, for example via speech, signs or the use of objects, this was in line with people�s needs as recorded in their care plan.

People had different choices of meals and staff gave people the support they needed. One person declined their lunch time meal and was offered several alternatives by staff. We spoke with care workers about people�s nutritional needs. Staff spoken with were aware of people�s needs, for example where people needed a soft diet and what this consisted of.

During our visit we saw there were enough care staff to meet the needs of people in the home. A relative told us ��There are always enough staff, X has a good rapport with them and they know her needs well, staff are able to communicate with X��.

Reports under our old system of regulation (including those from before CQC was created)