Archived: Park View

Updated 25 November 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to provide a rating for the service under the Care Act 2014.

Before our visit we asked the provider to complete a Provider Inspection Return (PIR) form and this was returned to us. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed all the information we held about the service including notifications the provider had made to us.

We contacted the local authority safeguarding team and the commissioners of the service to obtain their views about the service. No concerns were raised with us.

This inspection was unannounced and carried out by an adult social care inspector.

We visited the home on 15 and 20 October 2015. We spoke with four people who lived at the home, two support workers, and both providers responsible for the service.

During the inspection we spent some time with people who used the service and staff. This enabled us to observe how people’s care and support was provided. We also looked at a range of records relating to how the service was run; these included two people’s care records as well as medication records and monitoring audits undertaken by the service to ensure a good quality service was maintained.

Updated 25 November 2015

This inspection was unannounced and took place on 15 and 20 October 2015. The last inspection of Park View took place on 11 and 19 November 2014 when we found the provider was not meeting the regulatory requirements in relation to the management of medicines and the lack of effective systems for assessing and monitoring the quality of the service.

Park View is one of three small homes owned by the providers. Park View is registered to provide accommodation for up to 6 people who have a learning disability and mental health needs and who require support with personal care. There were 6 people living at the home when we completed our inspection.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. There were two registered managers for the home who share this role, one of whom was a registered provider.

The people we spoke with told us that they got on well together and they felt safe at the home. One person told us, “We are safe here and have a roof over our head.” People had access to information about who they could contact if they had concerns that they had been harmed or were at risk of being harmed.

We saw that there were recruitment and selection procedures in place to protect people who used the service from coming into contact with potential staff who were unsuitable to work with vulnerable people.

We saw that the home was comfortable, homely, clean and tidy. The provider was aware that the home appeared tired in parts. We saw that a new boiler had been installed and a new kitchen had been chosen that would be fitted. Following this work being completed the downstairs bathroom was to be refurbished.

People’s medicines were managed well. The staff members we spoke with had a good understanding of people’s risks and preferences so that they could support people effectively.

People who used the service had the capacity to make decisions about what they did with their time. The staff members we spoke with had received a range of training to deliver effective care to people.

People told us they were satisfied with the quality of food served in the home. Where appropriate people had the equipment they needed to maintain their independence to eat their meals.

People were supported to maintain good physical and mental health through attendance at routine appointments for example with doctors, dentists, chiropodists and opticians. Where people required additional support this had been arranged, for example psychiatrist.

The staff we spoke with gave positive feedback about the staff team. One support worker commented, “It’s a good team and there is good communication. I love coming to work here.”

The relationships we saw between people who used the service and support workers were warm, frequent and friendly. The atmosphere was calm and relaxed.

We spent time looking at the care and support records with two people who used the service. They confirmed as far as they were able that the information about them was correct.

They said the registered manager and the providers were very approachable and supportive should they need any assistance or guidance.

Systems were now in place to regularly assess and monitor the service provided and the provider had notified us of any incidents that occurred as required.

People who used the service and staff reported the registered manager and the providers were approachable and supportive.

Before our inspection visit we contacted the local authority commissioning and safeguarding teams. They informed us they had no concerns about the service provided.