The Care Quality Commission

Archived: Blyth Star Enterprises Limited - 78 Middleton Street

78 Middleton Street, Blyth, Northumberland, NE24 2LU (01670) 360122

Provided and run by:
Blyth Star Enterprises Limited

All Inspections

5, 11 October 2012

During a routine inspection

We saw that the service consulted with people about their future care and the people we spoke with confirmed this. One person said,"The staff talk everything through with me and I know I can tell them what I think and we agree things first." There was evidence that people's needs were carefully assessed and care and support gradually planned with people. Recovery and general health was promoted through one to one support, promoting independence and review of care. One person said,"The staff are very supportive, I am looking forward to moving on but this is one of the best places I have been in."

People told us they felt safe at the home. One person said, "I can talk to the staff and the manager if I am worried about anything, I would do this if I wasn't happy or had any complaints. The staff treat me well, they give me some respect." When we asked people about how well the staff were able to support them one person said,"The staff are good, they know what they are doing. I trust them."

We asked people if they were ever consulted about how the service works. People living at the service and the staff told us about the 'Red Days'. These were regular meetings of everyone involved in the service. People told us that they were confident to speak up and talk about their opinions.

13 January 2012

During a routine inspection

People reported high levels of satisfaction with the service. The people who received the service said they were involved in the planning of their care and in the running of the home. They said they were happy with the accommodation apart from the lack of choice in the shared space that was available.

The staff were described as "enthusiastic", care planning was described as "good" and the benefits to people were said to be "consistency" and "good communication" with "good outcomes."

One person said, "it has been good for me, it did what it said it would it do, it helped me to achieve independence."