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Inspection Summary

Overall summary & rating


Updated 10 January 2019

About the service:

• St Paul’s Convent is a care home that provides nursing and personal care for up to 26 ‘sisters’, some of whom require nursing care. People living at this service are referred to as 'Sister's' as they have all previously lived at the convent and are part of a community of Catholic religious women who endeavour to live the Gospel way of life.

There were 14 Sister's living at the home at the time of the inspection, as the registered provider was refurbishing some parts of the home, and had reduced the number of Sister's it would care for.

People’s experience of using this service:

• The sisters continued to receive safe care and staff knew how to keep them safe from harm. The provider had a recruitment process to ensure they had enough staff to support the sisters safely. The sisters received their medicines as it was prescribed. Staff followed infection control guidance and had access to personal protective equipment. Staff noted accidents and incidents and monitored trends to reduce the amount of accidents.

• The effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent as the provider had not always followed the principles of the Mental Capacity Act (2005). The sisters’ nutritional needs were met and they accessed health care when needed. Staff were supported and had the skills and knowledge to meet the sister’s needs.

• The sisters continued to receive care from staff who were kind and caring. Staff supported and encouraged them to be involved in how decisions were made about their support. Staff were caring, compassionate and kind. Staff respected the sister’s privacy, dignity and independence.

• The sisters continued to receive responsive care. Their support needs were assessed and planned with their involvement to ensure they received the support they needed. The sisters support was individualised and reviewed. The sisters were supported to take part in activities of interest and their preferences, likes and dislikes were known to staff. The provider had a complaints process which the sisters were aware of to share any concerns.

• The service continued to be well managed. The environment was welcoming, warm, comfortable and clean. There were some areas with temporary restricted access due to on-going refurbishment of the service. The registered manager was known and made themselves available. Spot checks and audits were taking place to ensure the quality of the service was maintained.

Rating at last inspection:

• Rated Good (Report published July 2016).

Why we inspected:

• This was a planned inspection based on the rating at the last inspection. The service remained Good overall.

Follow up:

• We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 10 January 2019

The service was safe.

Details are in our Safe findings below.


Requires improvement

Updated 10 January 2019

The service was not always effective

Details are in our Effective findings below.



Updated 10 January 2019

The service was caring.

Details are in our Caring findings below.



Updated 10 January 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 10 January 2019

The service was well-led.

Details are in our Responsive findings below.