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Sidney Avenue Lodge Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 10 May 2017

This inspection took place on 4 April 2017 and was unannounced. At our last inspection in March 2015 the service was rated ‘Good’. At this inspection we found the service remained ‘Good’.

Sidney Avenue Lodge is a care home for adults with learning disabilities, including those with a dual diagnosis of a mental health condition. The maximum number of people the home can accommodate is eight. On the day of the inspection there were six people residing at the home.

There was a registered manager in post but they were not available on the day of our inspection. The deputy manager, who is planning to become the new registered manager, supported us with the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they liked the staff and they felt safe at the home. They were aware of the risks they faced as part of their care and these risks were recorded and known to staff. Risks had been recorded in people’s care plans and ways to reduce these risks had been explored and were being followed.

Relatives were positive about this family run home and the domestic nature of the accommodation. Everyone we spoke with told us the service was very homely and relaxed and everyone knew each other very well.

Staff understood their responsibilities to keep people safe from potential abuse.

There were systems in place to ensure medicines were handled and stored securely and administered to people safely and appropriately.

Staff turnover was low and staff were positive about working at the home and told us they appreciated the support and encouragement they received from the deputy manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People told us they enjoyed the food cooked by staff. People were offered choices of what they wanted to eat and any special diets they had were catered for.

People had good access to healthcare professionals such as doctors, dentists, chiropodists and opticians.

Staff treated people as unique individuals who had different likes, dislikes, needs and preferences.

People told us that the management and staff listened to them and acted on their suggestions and wishes.

Both people using the service and their relatives told us they were happy to raise any concerns they had with any of the staff and management of the home.

People were included in monitoring the quality of the service. People's suggestions for improvements and preferences about how they wanted to live their lives were respected and acted on.

As the Care Quality Commission was not always receiving statutory notifications about certain changes, events and incidents affecting their service or the people who use it, the judgment for well-led has been rated as 'requires improvement'.

Inspection areas

Safe

Good

Updated 10 May 2017

The service continued to be safe.

Effective

Good

Updated 10 May 2017

The service continued to be effective.

Caring

Good

Updated 10 May 2017

The service continued to be caring

Responsive

Good

Updated 10 May 2017

The service continued to be responsive.

Well-led

Requires improvement

Updated 10 May 2017

The service was not always well-led.

The registered person was not always notifying the CQC about certain changes, events and incidents affecting their service or the people who use it.

Staff were positive about the management and appreciated the clear guidance and support they received.

People we spoke with confirmed that they were asked about the quality of the service and had made comments about this.

People told us the service took their views into account in order to improve.