We carried out a review of the data available to us about Stennards Leisure Retirement Home (Mos) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Stennards Leisure Retirement Home (Mos), you can give feedback on this service.
Stennards Leisure Retirement Home (MOS) is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The care home accommodates up to 16 people in one building. At the time of the inspection there were 15 people living at the service.
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported by a staff team who understood how to protect them from abuse. Care staff managed risks to people in a positive way. Processes were in place to keep people safe in the event of an emergency such as a fire. People were protected from harm while their independence was maximised. People were supported by sufficient numbers of staff who had been recruited safely.
People received their medicines safely and as prescribed. People were protected by effective infection control procedures.
People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible. People were supported to maintain good health and nutrition.
People’s relationships with staff were positive and caring. We saw that staff treated people with respect, kindness and courtesy. People were encouraged to be as independent as possible and were supported to maintain important relationships.
Care staff had been equipped with the skills they required to support people effectively. Processes were in place to respond to any issues or complaints. The registered manager had developed an open and transparent culture within the service where people were respected and everyone was free to share their views. People were fully involved in the development of the service.
A range of quality assurance and governance systems were in place and these were being developed to make further improvements. The provider engaged with the wider community and other organisations in order to drive improvements to the lives of those being supported.
Further information is in the detailed findings below.
We inspected this home on 9 March 2016. This was an unannounced Inspection. The home was registered to provide residential care and accommodation for up to 16 older people. At the time of our inspection 16 people were living at the home.
The registered manager was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People living at the home told us they felt safe. The registered provider had systems in place to protect people from the potential of abuse and harm. Staff had a clear knowledge of how to protect people and understood their responsibilities for reporting any incidents, accidents or issues of concern.
People and their relatives told us they were happy with the staffing arrangements in the home and expressed their confidence in staff. Recruitment processes in place ensured staff working at the home had the right skills, experience and qualities to support people.
We saw that people received their medicines as prescribed. However, potential for errors were noted in respect of medication administration where medicines were not needed routinely or were not in a monitored dosage system.
People were supported by staff who had the skills and knowledge to meet people’s individual needs. Staff told us they received support through induction, training and ongoing supervision.
Staff we spoke with told us they had received training in relation to the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). Staff sought consent from people and asked their opinion of how they wanted care provided. The registered provider had appropriately identified those people who may need a Deprivation of Liberty Safeguards (DoLS) in relation to potential restrictions. However mental capacity assessments had not been undertaken in line with MCA guidelines.
People were supported to eat and access food that they enjoyed. People were supported to access a range of health care professionals in order to maintain their health and well-being. Staff were not consistent in describing people’s needs arising from their health conditions which may have had an impact on people’s care should they have shown signs and symptoms of their condition.
People spoke to us about how caring and kind staff were towards them. We saw and people told us they felt involved in decisions for how they were cared for. People told us they were encouraged to remain as independent as possible in all elements of their daily lives. We observed staff ensuring people’s privacy and dignity was maintained.
People were consulted about all aspects of the initial planning of their care and in relation to the daily routines they preferred. People and their relatives were not always involved or contributed to the reviewing of their individual needs. People told us activities provided were of particular interest to them and were activities they enjoyed.
Procedures were in place to support people and their relatives to raise any complaints. Plans were in place to ensure that any informal concerns raised would be recorded and utilised to improve the service.
All of the people and staff we spoke with were very complimentary about their experience of the home and the quality of the leadership. Staff told us that they were well supported by management. There were systems in place for monitoring the quality and safety of the home however these were not always utilised to drive improvements within the home.
People were very complimentary about care staff and the standards of care being provided. Comments included, 'I'm being well looked after thanks' and 'The staff are very nice to me, they are very kind.'
Medicines were stored safely. We checked and saw that medication was stored in a lockable medicine trolley which was secured to a wall in the hallway to the care home. We found that appropriate arrangements were in place in relation to obtaining medicine and that medicines were handled and given to people appropriately.
Training records showed that only the care staff who had received relevant training were engaged in administering medication.
We concluded that people were adequately protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.
People were complimentary about the care staff who supported them. Comments included, 'The staff are really nice, I'm being well looked after' and 'The staff treat me very well, nothing is too much trouble.'
From our observations it was apparent that care staff were attentive, polite and sought consent before providing care and support. We examined care plans and found that people's needs were properly assessed and that care and support was planned and delivered in line with their individual care plans. People who used services had given their consent and were consulted about the care and support they received.
We found that people who use the service were protected from the risk of abuse, as the provider had taken reasonable steps to prevent it from happening. Comments included, 'I'm happy here, I feel safe, it's very quiet.'
We found that although medicines were handled and given to people appropriately, the storage facilities for medication at this home were not fit for purpose.
From our conversations with people and their relatives, we concluded that people and those acting on their behalf could be confident that their comments and complaints would be listened to and dealt with effectively.
Relatives of people using the service also made complimentary comments about the home. Comments included, "My relative is always clean and well presented' and 'The staff are very good.'
The findings of our inspection identified that, overall, care and treatment was delivered in a way that ensured people's safety and welfare. People were provided with care and support that they had agreed to; in line with their assessed needs. There were sufficient numbers of staff on duty who had appropriate skills and experience.
We observed that the care staff were attentive and polite and we noted that the manager was approachable and responsive to feedback. It was clear that the staff had a good knowledge of all of the people who lived at the home and were familiar with their preferences and health conditions.
We found the home to be clean, homely and well maintained.
We found that people using the service and their relatives were asked for their views about the service they received. In addition the provider undertook regular audits of the services provided to inform practice and identify developments needed.
During our visit, we found that care workers were kind and caring in their approach to people. We saw care workers supported people in a sensitive and respectful manner. People were wearing clothes that were clean and their hair and nails were neat and tidy.
People who lived at the home told us it was always kept clean and that they were happy with their bedrooms.
People told us that they were happy with the staff who worked at the home. One person told us ' There are enough staff, I get help when I need it', another person told us 'Staff are good.'