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Archived: Highfield Residential Home

The provider of this service changed - see new profile

Reports


Inspection carried out on 23 October 2013

During a routine inspection

We found that people living at Highfield were consulted about the support they received and that their consent was obtained. Where people lacked capacity, we found that their relatives or advocates were involved, in order to ensure people's best interests were taken into account.

Health and welfare needs were being met and the support people received was appropriate to their needs. People and their relatives were very happy about the care provided. We found the management of medications to be safe and appropriate to people's needs.

We found that the home was clean and free for odour and that appropriate infection control systems were in place.

Experienced staff were available in enough numbers to be able to provide the care and support that people required.

People were able to raise concerns or complaints if needed and these were acted upon.

Inspection carried out on 5 July 2012

During a routine inspection

People told us they had received information prior to deciding to live at Highfield Residential Home.

Their needs were assessed by the registered manager and they were fully involved in decisions about how their care was delivered.

Everyone we spoke with was very complementary about the staff.

Examples of comments were "The staff are very kind and caring cheerful and attentive." "Absolutely marvellous, more than helpful."

People told us they had plenty of opportunities to get involved in having their say about how the service was run. They also told us they were confident if they reported any

problems, they would be dealt with promptly and effectively.

Reports under our old system of regulation (including those from before CQC was created)