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Archived: Highfield Residential Home

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Inspection report

Date of Inspection: 23 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF

Overview

Inspection carried out on 23 October 2013

During a routine inspection

We found that people living at Highfield were consulted about the support they received and that their consent was obtained. Where people lacked capacity, we found that their relatives or advocates were involved, in order to ensure people's best interests were taken into account.

Health and welfare needs were being met and the support people received was appropriate to their needs. People and their relatives were very happy about the care provided. We found the management of medications to be safe and appropriate to people's needs.

We found that the home was clean and free for odour and that appropriate infection control systems were in place.

Experienced staff were available in enough numbers to be able to provide the care and support that people required.

People were able to raise concerns or complaints if needed and these were acted upon.