27 June 2023
During a routine inspection
About the service
23 Ash Street is a residential care home providing personal care to 3 people at the time of the inspection. People who use the service attend a specialist further education college for young adults in the local area. The service can support up to 4 people.
Accommodation at 23 Ash Street is provided to people as part of a combined package of support and is available for people to use for the duration of their college placement. The building is in a busy residential area and blended in well with neighbouring properties. There was no visible signage which identified 23 Ash Street as a care home.
People’s experience of using this service and what we found
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff knew people well and trusting relationships had been formed.
Staff supported people to take part in education opportunities through their college placement and to pursue leisure interests in their local area. Through the support offered there was a real focus on supporting people to develop independence in all aspects of their life.
Right Care:
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity; understanding and responding to their individual needs.
People received good quality care and support because appropriately trained staff could meet their needs and wishes. People could communicate with staff and understood information given to them because staff supported them consistently and understood their individual communication needs.
Right Culture:
People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the registered manager and staff employed. The provider had clear and effective governance systems in place which identified and managed risks through audits and action plans.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 29 November 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.