About the service
Wardington House Nursing Home is a care home providing personal and nursing care to 44 people aged 65 and over at the time of the inspection.
Wardington House Nursing Home accommodates up to 60 people in one adapted building and the majority of people were living with dementia.
People’s experience of using this service and what we found
People, relatives, visitors and professionals were overwhelmingly positive about the care and support people received. One person commented, “They [staff] do give you a lot of attention.” A visitor said, “I absolutely think that everyone and everything here is done expertly.” Feedback from healthcare professionals was highly complimentary. Two healthcare professionals confirmed they had never seen such good care for people and had nothing but praise for the staff team.
We observed extremely caring interactions between staff and people in the home. There were staff always available for people to chat with or receive support from. Staff were vigilant and aware of when people required help.
People were truly respected as individuals. Staff understood people’s needs and gave people time and space to express themselves. People were encouraged to engage in activities but were respected if they choose to spend time alone.
The service was well run. The registered manager and matron promoted an inclusive and person-centred culture at the service. Staff shared the visions and values of the service and these were embedded within service delivery.
Systems were in place to assess the quality of the service provided. Learning from audits and events took place which promoted people's safety and quality of life.
There were various meaningful activities available for people. The emphasis was to offer people time to engage with each other and staff as and when they wanted to. Staff wanted to ensure people were involved, stimulated and supported to maintain their interests.
People received support that met their needs and was in line with care plans and good practice. People were supported to maintain a good diet. Staff worked well with external agencies to meet people’s changing needs.
People were protected from the risk of harm by staff who understood their responsibilities to report concerns. Medicines were managed safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 24 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.