Courtlands Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people's care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment, we rated this key question as good. At this assessment, the rating has remained as good.

People received support from staff who understood their needs and worked with them to achieve positive outcomes. Whilst some improvements were identified in relation to care documentation, feedback from people and relatives was positive and demonstrated people's needs were generally met effectively.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider monitored people's care and support to help ensure their needs were met. Staff understood people's needs and worked with them to achieve positive outcomes. Feedback from people and relatives was positive, although opportunities were identified to strengthen aspects of care documentation and recording.

The provider generally respected people's rights in relation to consent and decision-making. However, records did not always clearly evidence how best interest decisions and least restrictive approaches would be applied when people declined aspects of their care and treatment.