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Whitehaven Residential Home Good

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Inspection report

Date of Inspection: 6 June 2013
Date of Publication: 19 July 2013
Inspection Report published 19 July 2013 PDF


Inspection carried out on 6 June 2013

During an inspection looking at part of the service

On the day we inspected there were 15 people living at the home. During our inspection we spoke with three staff and four people who use the service. People we spoke with said that the staff �Are very caring�. One said �The girls are lovely�.

People�s consent was obtained prior to any care and support being provided. There was clear guidance in the home�s policies and procedures about what action should be taken if staff thought a person did not have the capacity to make their own decisions. The home ensured relevant health care professionals were contacted when needed.

We observed interaction at lunchtime for approximately 80 minutes, we saw that members of staff spoke to people with respect and sensitivity.

We carried out an inspection on 28 December 2012 when we identified concerns with record keeping, for example the home had not ensured that accidents and incident records had been properly managed for all people. We made a compliance action asking the provider to take action in order that we were reassured that people were in receipt of safe and adequate care. The provider wrote to us and told us what action they were going to take.

At this inspection we found that the provider had taken steps to improve record keeping. However, we found people were not always protected against the risks associated with medicines.