26 March 2012
During a routine inspection
Most people we spoke to said they had been given a letter to take to their own doctor about their treatment. One person said they had not wanted their own doctor to be told.
One person said that they did not always see the same doctor in the clinic because they could not always come back on the same day and the doctor they saw depended on the day of the week they came. The clinic employs three different doctors and people may not see the same doctor at each visit. Therefore, we were concerned that the lack of recorded information may mean there was a lack of continuity and people were not monitored and reviewed appropriately.
People told us they get to see their record cards when they visit the clinic for an appointment. There was a general lack of detail recorded about conversations regarding the review of people's diet, exercise or treatment. This means there was no accurate record in relation to the care and treatment provided to people.