Baby Grows Scan Clinic Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people's needs.

At our last assessment we rated this key question as Requires Improvement. At this assessment the rating has changed to Good. This meant people's needs were met through good organisation and delivery.

The online booking system had been improved to include an initial assessment of women to ensure they met the clinical criteria for the scanning service. The service also had access to translation services and was able to provide information in the appropriate format and language.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

The service made it clear on their website, service documentation and acceptance policy that women 16 years and above, only, were able to use the service. 16–18-year-olds were required to have a named adult with them and bring proof of identity with them.

Women and birthing people had clear information and guidance regarding their care and treatment options, including any associated risks and benefits to the services offered. Women were informed scans were to complement the NHS maternity pathway only and they were asked if they had their next routine scans in place.

The registered manager said there was a low rate of non-attendance because the service requested a deposit payment on appointment booking. They monitored cancellations and we saw this documented on the forms, if a woman did not attend their appointment, they would contact them to check on their well-being.

The evidence showed a good standard. The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Women self-referred to the service through the service's website. Appointments were booked for 30 minute slots to allow time for questions and a gap between the next appointment.

Women did not have to wait for scan results. The sonographer completed a wellbeing check of the foetus at the start of each ultrasound scan, and a picture which they were able to take away on the day.

The service co-ordinated and delivered services with the needs and preferences of the local community in mind. For example, appointments took place after 5pm so that women and their families could attend outside of working hours.

The service does offer transvaginal scans, however, the registered manager was clear that the transvaginal scan was only offered and completed if the sonographer was unable to gain an image from the abdominal scan and the women were comfortable with this and consented to the procedure

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The service website provided information and advice that was accurate, up-to-date and provided in a way that women could understand and met their communication needs. Information was accessible, safe and secure and supports their rights and choices.

Information about services offered at the location were accessible online. The service offered a range of ultrasound scans for pregnant women, such as wellbeing, growth, presentation, gender and 4D scans.

Staff gave women relevant information about their ultrasound scan when they booked their appointment, including the price of the scan. This included whether they needed a full bladder and when was the best gestation for their scan.
The scanning room had an adjustable couch and there was a screen situated on the wall in front of the couch for women and their families to view their scan pictures.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result.

Following the previous assessment the service had put in place a complaints policy, which outlined procedures for accepting, investigating, recording, and responding to local, informal, and formal complaints about the service. This was available in the waiting area. They had received one complaint since the service opened.

The service actively sought feedback from people who used the service. We saw evidence that they had responded to feedback and embedded new ways of working. The registered manager was proactive and clear they should continue to look for areas to improve.

The service made it clear to women and their families on how to provide feedback about their experiences of care including how to raise concerns and make a complaint.

Women's outcomes and experiences were monitored through online and social media reviews.

The service made sure that people could access the care, support and treatment they needed when they needed it.

The service had put thought into clinic opening times. The service recognised that women often wanted appointments either in the evenings or at weekends.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.
Staff supported women to be in control of planning their care through supporting and offering information on scan packages.

Women were given information on accessing local NHS maternity services and were provided with scan reports following each scan appointment.

All staff had received equality and diversity training.

People were supported by planning for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Women were supported to make informed choices about their care.

The service provided information based on current NHS guidance that was accurate, up to date and provided in a way that women could understand.