Baby Grows Scan Clinic Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff attitudes and behaviours when interacting with women showed that they were discreet, respectful and responsive, providing women with help, emotional support and advice at the time they needed it. Staff explained to people who used the service what would happen during the scan and gave them time to answer any concerns. The service advised them to follow up with their midwife for prenatal care. If there was anything of concern from the scan, with the woman's permission they would contact the appropriate early pregnancy unit to make an appointment.

Staff maintained the confidentiality of information about women they ensured that each appointment was exclusive and gave time for people to leave without another person coming in.

Privacy and dignity was maintained throughout the scan, the scanning room allowed privacy and as they were the only people in the clinic with the staff, and they could not be overheard. Windows had blinds and they were closed during the scan. Women and their partners were fully involved with their care. The sonographer was observed taking their time to explain the scan procedure before and during the scan. A chaperone was offered for every scan, and the policy stated that a chaperone be present at all transvaginal scans. The chaperones had all received training and were clear about their role and responsibilities.

Women and their families could give feedback on the service and their treatment and staff supported them to do this. The registered manager monitored peoples feedback on their social media page and online reviews.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The service was situated on the first floor and the building did not have a lift; it did not have wheelchair access. However, this was highlighted on the website prior to any booking.

Staff told us that they would make sure women and their families who had received bad news were given all the time and support they needed. Scan result discussions were held in the scanning room where conversations could not be overheard, and time was given to the woman and their family to ask questions. They always ensured that the women knew what the next step was and who they needed to contact and offered to contact the service for them with their permission.

Staff undertook training on breaking bad news and demonstrated empathy when talking about having difficult conversations with women. The registered manager told us the team worked hard to provide support and information to women and their families when breaking bad news.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The service provided information on the different scans available and supported women and their families to choose the right scan for their needs.

Women and birthing people were reassured and supported through their scan appointments and could have who they chose with them to support them

The provider listened to and understood people's needs, views and wishes. Staff responded to people's needs in the moment and acted to minimise any discomfort, concern or distress. Staff cared for women and their families with compassion.

Women and their families were asked to call when they arrived at the service so as not to disturb any woman who required more support or time following bad or unexpected news following their scan. There was a separate waiting room which allowed privacy if required.

Women were fully involved with their care and were given the opportunity to ask questions throughout their appointment.

The service cared about and promoted the wellbeing of their staff and supported and enabled.

Staff told us they enjoyed working at the service and they felt valued by their colleagues and service manager. Staff could contribute to decision making and discussed ideas at the team meetings. The registered manager had prepared a folder of support information that staff could access if they had any worries or support needs whether these were related to work or not. All the staff we spoke with told us they had no concerns about working at the service.