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Archived: Pocklington Place

Reports


Inspection carried out on 7 February 2014

During a routine inspection

When we visited 24 people were receiving personal care. We spoke with six people who used the service, four relatives, the manager and three staff who supported them. We also spoke with a health professional who was visiting one person who received personal care.

People and their relatives were happy with the support being delivered and told us that they usually had the same care staff who arrived when they expected them to. One person told us, “The carers are really good, never a cross word from any of them, they are first class.”

We found that people were protected and safe from abuse. Staff recruitment records showed that new staff had been checked to make sure they were suitable to work with vulnerable people.

The provider was able to protect people from unsafe care and treatment by regularly assessing and monitoring the quality of the service provided.

At the time of our inspection the provider did not have a registered manager in post.

Inspection carried out on 17 October 2012

During a routine inspection

As part of our inspection of the personal care service provided at Pocklington Place we spoke with five people who used the service. We also spoke with three members of staff and the manager of the service who is currently in the process of registering with CQC.

The people we spoke with were satisfied with the care that they received and told us that it met their needs. People told us that staff treated them with respect. They also told us that they had confidence in the staff and the management of the service to respond to any concerns or issues that they had. Comments that we received included:

“There are no complaints from our end, everyone is lovely…couldn’t sing their praises enough.”

“The service is satisfactory. The staff know how to look after me.”

“We are very lucky here with the care staff we’ve got.”

“All of them are polite. No problem with the carers at all.”

Since coming into post earlier this year the manager had reviewed quality monitoring processes and instigated a programme of regular ‘spot checks’ of the service. Staff training and support had also been reviewed and any shortfalls were being addressed.