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Archived: Pocklington Place

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Inspection report

Date of Inspection: 7 February 2014
Date of Publication: 6 March 2014
Inspection Report published 06 March 2014 PDF | 72.39 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We carried out a visit on 7 February 2014, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People’s needs were assessed. The manager told us that before people commenced the service their needs were assessed. We looked at three people’s care files and found that assessments had been completed to ensure that the service was appropriate for them.

People who used the service told us and we saw that they had individual written assessments and care plans. People expressed confidence that the care was planned, managed and delivered in the way that was promised. One person told us, “The staff don’t take over and I am able to remain independent, we work together, which is good.”

We looked at the care records of three people who used the service and saw that there were care plans and risk assessments for each person. People's individual risks were identified and appropriate plans were put in place to help minimise the risk of harm to them. The provider may find it useful to note that some care plans were more detailed than others regarding the care people needed, their preferences, and information about what they could and couldn't do for themselves.

Care files were updated regularly and when needs changed. The care documents we reviewed had been updated regularly and were up to date. One relative told us, “They are very good at consulting with people about what they need.”

Some people who received personal care had some specific care needs. We saw that staff had received training to help them meet people’s needs. One person told us, “I always get assistance from two staff as required and they always seem well trained.” One relative told us, “The care is excellent and staff are aware of the needs of people with a visual impairment.”

We asked staff about the people they looked after. The staff we spoke with had a good understanding of the needs of the people they were supporting and what they needed to do to meet these needs.

We spoke to people and their relatives to understand the service they were receiving. People and their relatives were happy with the support being delivered and told us that they usually had the same care staff who arrived when they expected them to. One person told us, “They never rush my calls and have always respected my privacy and dignity.” Another person told us, “The carers are really good, never a cross word from any of them, they are first class.”

We spoke with a health care professional who was visiting one person. They told us that they did not have any concerns about the care being provided to the person and that they thought the staff were ‘really good.’