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Inspection Summary

Overall summary & rating


Updated 1 February 2020

About the service

The Brandles is a small care home located in Bury, Greater Manchester. The service provides accommodation and support for up to seven people with mental health needs. At the time of our inspection there were seven people living in the home.

People’s experience of using this service and what we found

The provider continued to meet the regulations in relation to safeguarding and complaints, recruitment and training, medication, health care & nutrition, infection control, health and safety and maintenance checks.

People said they were encouraged to be as independent as possible. People who were able were seen to come and go freely following routines and taking part in activities of their own choosing in the local and wider communities.

Care records were personalised and reflected people’s individual needs, wishes and preference. Risks to people’s health and well-being were assessed and planned for to help keep them safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where necessary, staff continued to support people in making decisions with support from social workers, health professionals, relatives and advocates. Legal authorisation had been sought where people were being deprived of the liberty.

Relevant recruitment checks were completed. Sufficient numbers of skilled and experienced staff were available to meet people's needs. Staff said they received lots of training and were supported in their role. People’s current and changing needs were effectively communicated and responded to.

People’s prescribed medicines were managed safely. Staff worked closely with healthcare agencies so people received the care and treatment they needed. People were encouraged to follow a balanced diet and took part in the planning, purchasing and preparation of their meals.

People were provided with comfortable, homely accommodation. Relevant maintenance checks were carried out to maintain the safety of the building. Hygiene standards were maintained.

The registered manager continued to monitor and review the quality of service provided and took action to make improvements where shortfalls they had found. Safe systems were in place for responding and reporting safeguarding concerns and complaints. People said they felt safe and their views were listened and responded to.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The last rating for this service was good (published 17 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 1 February 2020

The service was safe.

Details are in our safe findings below.



Updated 1 February 2020

The service was effective.

Details are in our effective findings below.



Updated 1 February 2020

The service was caring.

Details are in our caring findings below.



Updated 1 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 1 February 2020

The service was well-led.

Details are in our well-Led findings below