Our current view of the service
Updated
21 November 2024
We carried out this announced on-site inspection on 7 July 2025.
We found the practice had met regulations.
The practice had systems to identify and manage risks, including infection prevention and control. Improvements could be made to the system for manging the risk associated with fire and the use of laser.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Indigo Dental is in Leeds and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 15 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, 1 receptionist and the practice manager.
People's experience of the service
Updated
21 November 2024
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 4 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 10 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Very helpful and kept me informed about my treat at all times reassured me as they knew I was nervous. The room was calming and clean”.
“Great dentist. Very helpful and pleasant. Always good advice and first-class treatment”.
“This is the nicest and most caring dentist I have ever attended. My teeth have never felt so nice”.
“Very friendly and helpful receptionists and great dentists”.
“The dentist is excellent. Calm and friendly and always gives a clear explanation of what she is doing. Today an x-ray showed that I require treatment. I was shown the x-ray so that I could see the problem area. Options were discussed and I was then given info on where I would be referred for the treatment”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.