About the service
Welcome Independent Living Ltd is a domiciliary care service providing personal care to people in their own houses and flats in the community. At the time of inspection, the service was providing personal care to 105 people. Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We have made a recommendation about the safe management and recording of some medicines. Staff were trained to recognise potential risks and signs of abuse. Risks to people's safety and wellbeing were assessed and reviewed by managers. Staffing levels were safe and reviewed regularly by managers. Staff used personal protective equipment (PPE) appropriately when supporting people.
People's needs were assessed and reviewed regularly, and staff were trained to provide support whilst promoting independence. People told us staff were polite and always asked before providing support. People were involved in decisions about their support needs.
People had access to healthcare professionals. People and their relatives told us they were involved in the support planning process to ensure it met their needs.
The registered manager ensured systems were in place to monitor the running of the service. The provider had procedures in place to receive feedback on how to improve support. Lessons were learned when concerns were raised, and these were communicated to staff. Staff worked well in partnership with other agencies to deliver effective support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 14 December 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We have made recommendations about the safe management and recording of some medicines.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.