We carried out a review of the data available to us about Rendezvous Care Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rendezvous Care Services Limited, you can give feedback on this service.
Rendezvous is a domiciliary care provider. The service provides the regulated activity of personal care to people living in their own homes. At the time of the inspection the service was supporting 11 people. Not everyone who used the service received personal care.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from the risk of abuse and improper treatment and staff knew how to identify potential harm and report concerns. Risks to people's safety had been assessed, monitored, and managed.
People received support from a consistent team of staff who knew them well. People benefitted from having support from staff who had a good understanding of their individual needs. There were enough staff to ensure people did not feel rushed and people received their support on time.
People were treated with kindness and compassion and staff were friendly and respectful. People and their relatives spoke positively about staff and the care they received. People were treated with dignity and respect by a kind, caring staff. People and relatives told us they could not praise the service highly enough.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The culture of the service was positive, and people and staff were complementary of the registered manager and provider. Systems and processes were in place to monitor the quality of the service being delivered. Staff told us it was a good place to work.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 7 January 2022, and this is the first inspection. The last rating for the service under the previous provider was good (published 25 March 2019)
Why we inspected
This inspection was prompted by a review of the information we held about this service. The provider for this service changed on 7 January 2022. This was the first inspection for this newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.