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Archived: Westleigh

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Reports


Inspection carried out on 25 July 2013

During a routine inspection

We spoke with 15 people who live at Westleigh. They told us positive things about life at the home.

People spoken with demonstrated that they felt that they were involved in all aspects of their care and that they were supported to understand any decisions arising from planning their care. People’s comments included “I can take my time and if I don’t understand I can say, I get help from staff if I don’t understand and they are very kind and patient with me“ and “I have been here for many years and I know all the staff are always willing to explain anything to me. I don’t worry as I know I can say if I get unhappy or something is upsetting me.”

People told us of the ways in which staff asked them what they wanted or would like to see happen to improve the quality of their life in the home. One person told us “we know we can talk to staff, they are lovely and look after us well. We get asked about things we would like to do and this is my home I don’t want to be anywhere else.”

Since we last visited we saw that improvements had been made to the records maintained by the service and to the information available regarding people consenting to their care.

Inspection carried out on 16 January 2013

During a routine inspection

The purpose of this visit was to carry out a scheduled inspection of the service and to follow up on a visit that we made several months ago in which we found that improvements were needed to be made with regards to how the service managed medicines.

During our visit we spoke to more than seven people who live at Westleigh. People told us positive things and their comments included "I am well looked after", "I like it here", "nothing is too much trouble for staff", "good place to live" and "staff help me with a healthy diet."

During our visit we saw that improvements had been made to how the service manages medicines and that people were given their medicines safely.

We found that improvements were needed in relation to ensuring people were able to give consent to their care and support and how records were maintained.

Inspection carried out on 19 November 2012

During an inspection in response to concerns

We observed part of the morning medicines round and saw medicines were administered to people in the main living areas of the home. We noted one person was given their eye drops in this main living area in front of other residents which does not fully respect their privacy and dignity. The manager said this should not be happening.

Comments from residents included:

‘’I feel safe’’

‘’staff are kind and it feels like a nursing home’’

‘’cleaners come every day’’

‘’couldn’t be more well cared for’’

‘’staff are very friendly and caring’’

‘’home is well run and well organised’’

‘’well cared for’’ and ‘’happy with home’’

‘’no problems staff lovely’’

’’given medicines okay’’

Overall we found medicines were not safely handled and improvements are needed.

Inspection carried out on 17 February 2012

During a routine inspection

During our visit we spoke to five people who live at Westleigh. They told us that they were happy with the service they received from the staff team.

All of the five people that we spoke to told us that staff would do things differently if they asked them to.

People told us good things about the care and support they received at Westleigh. Their comments included “very happy here”; “they look after me very well here” and “I’ve lived here for 22 years, I like it very much.”

People told us that they felt safe living at Westleigh. They told us that if they had a concern they were confident that the staff would listen to them.

People told us “staff are lovely”; “very happy here” and “they look after me very well here.”

People told us that if they had any comments about the service they received at Westleigh they would be happy to speak to the manager about them.

Reports under our old system of regulation (including those from before CQC was created)