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Archived: Westleigh

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Inspection report

Date of Inspection: 25 July 2013
Date of Publication: 24 August 2013
Inspection Report published 24 August 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information given to us by the provider and reviewed information sent to us by other authorities.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People were cared for by staff who were supported to deliver care safely and to an appropriate standard.

Reasons for our judgement

People were cared for by staff who were supported to deliver care safely and to an appropriate standard. For example, we saw that staff were in receipt of planned supervision. This is where a member of staff has the opportunity to discuss with their line manager their role and any areas of development they had identified. In addition annual appraisals were scheduled for all staff. We saw that all supervisions were planned and a system was in place for the head office of the organisation to monitor when the supervision and appraisal took place.

We looked at information relating to staff training and saw that since we last visited staff had undertaken further training for their role. For example, we saw that a number of staff had attended training in the areas of infection control; affective disorders anxiety and depression; dignity awareness; communication and record keeping; the Mental Capacity Act: schizophrenia and suicide prevention basic awareness. On the day of our visit a number of staff were attending safeguarding vulnerable adults training. The manager told us that they were in the process of arranging for all staff to complete the common induction standards and end of life care training.

We saw that policies and procedures were available to support staff within their employment. For example, we saw policies in relation to dignity at work; equal opportunities and harassment and bullying.