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Archived: Westleigh

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Inspection report

Date of Inspection: 25 July 2013
Date of Publication: 24 August 2013
Inspection Report published 24 August 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information given to us by the provider and reviewed information sent to us by other authorities.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People experienced care and support that met their needs.

Reasons for our judgement

People spoken with felt that they were included in decision making about their lives and indicated that if they did have any problems or concerns they could go and talk to members of staff who would give support and assistance.

Throughout our visit staff demonstrated a good awareness of people’s specific needs and wishes. We observed staff supporting people in a manner that maintained their individuality and respected their dignity. One person told us “I am a lone wolf but staff are understanding of that and I know I can raise issues if I want to. They (staff) leave me to myself, they understand I want to do my own thing and I don’t feel pressured into doing something that I don’t want to do.”

Care and support was planned and delivered in a way that ensured people's safety and welfare. We saw that people had their own personal files which contained their current care plan; medical and personal information and historic information about their life. We looked at the care plans of four people. We saw that the care plans contained support assessments in relation to, for example, mental health; physical health and daily living skills regarding people's day to day life.

We saw that risk assessments formed part of people’s care plans. For example, we saw that risk assessments relating to smoking; going out and about unaccompanied and falls had been completed to minimise identified risks to individuals.

Care planning information demonstrated that people had regular access to local health care facilities. For example, the local health centre to access GP services, dentists and chiropodist. One person told us that they had visited the dentist that morning and they had chosen to travel to and attend their appointment alone.

The manager told us that they were continuing to develop care planning documentation so that it demonstrated the person centred care approach that is delivered by the staff team.

People who use the service told us that at their most recent residents meeting they had discussed future activities that they wished to introduce into the service. They told us that suggestions had included developing a vegetable garden; art classes; flower arranging; pampering sessions; organising more trips out and inviting the local vicar for afternoon tea. Two people told us how they had been encouraged by staff to pursue a hobby they enjoyed. One person told us that they didn’t feel that anyone really took their hobby seriously until they had moved into Westleigh. They told us that staff had made them feel different and that they were now more confident in showing people what they created.