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Archived: Westleigh

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Inspection report

Date of Inspection: 16 January 2013
Date of Publication: 9 March 2013
Inspection Report published 9 March 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed information sent to us by other organisations, carried out a visit on 16 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff, reviewed information sent to us by commissioners of services and reviewed information sent to us by local groups of people in the community or voluntary sector.

Our judgement

People experienced care and support that met their needs.

Reasons for our judgement

People spoken with told us that they were happy with the care and support they received. Their comments included “I go out a lot”; “its belting here”; “I get out everyday”; “I am well looked after”; “good place to live” and “I like it here.”

We saw that people had their own personal files which contained their current care plan; medical and personal information and historic information about their life. The provider may wish to note that some of the information contained in the care plans was no longer in use, making it difficult to ascertain what information was current. To help ensure that people receive the care and support they require, up to date information about peoples care needs and wishes should be easily accessible.

We looked at three people’s care plans. We saw that the care plans contained care and support assessments in relation to, for example, mental health, physical health and daily living skills regarding peoples’ day to day needs.

We saw that risk assessments also formed part of people’s care plans. For example, we saw that risk assessments relating to smoking; non compliance with medication; alcohol abuse and disturbed sleep were in place for individuals.

The provider may wish to note that although care planning and risk assessment documentation was in place for people living at Westleigh the documentation did not promote a person centred care approach for individuals. This could result on people not receiving the individual support they required.

At the time of our visit the service had been and was continuing to work to an action plan with Warrington Borough Council to ensure that improvements were made to how people’s care and support was planned for. We spoke to the provider who told us that they were in the process of developing a new format for recording people’s planned care and support and that all staff would be attending training on person centred care planning in March 2013. In addition, the social workers for people who live at Westleigh were involved in ensuring that people’s care and support was planned for appropriately.