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Archived: Westleigh

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Inspection report

Date of Inspection: 17 February 2012
Date of Publication: 30 April 2012
Inspection Report published 30 April 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

Support was offered in a respectful manner. People were offered choices in their day to day life.

User experience

During our visit people told us good things about living at Westleigh. People said that they were given choices in their day to day life. Comments included “you get a choice at teatime”; “you have a choice of having a door key if you want”; “you get to open your own post” and “we can choose what we eat.”

All of the five people that we spoke to told us that staff would do things differently if they asked them to.

Other evidence

During our visit the manager told us that prior to a person moving into Westleigh a full assessment of a person’s needs takes place. The assessment process involved visiting the person at their current address and gaining information from other people and healthcare professionals involved in the person’s life.

We looked at the personal files of several people during our visit. Information from healthcare professionals and former care workers had been made available for one person who had recently moved into the service.

Documents that formed part of people’s care planning demonstrated that they had been given the opportunity to make choices about their life. For example, we saw that their advanced wishes in relation to the end of their life had been recorded.

The manager demonstrated an awareness of the current guidance on how to plan and consider people’s best interests in situations in which they were unable to make a decision independently.

During our visit we observed people being supported in a respectful manner by the staff team. We felt that the atmosphere around the building was relaxed and comfortable.

Records demonstrated that resident meetings were held periodically throughout the year. These meetings gave people living at Westleigh an opportunity to voice their thoughts about the service.

Throughout our visit we saw people leaving the building independently and with the support of the staff team to access the local community.