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Inspection Summary


Overall summary & rating

Good

Updated 4 October 2019

About the service

Forest Brow is a residential care home providing personal care to 32 people aged 65 and over at the time of the inspection. The service can support up to 32 people. The care home accommodates people in one adapted building on three floors.

People’s experience of using this service and what we found

People and relatives told us they felt the service was safe. The risks to people were assessed and minimised and people were protected from the risk of abuse. People were supported to take their medicines as required and there were suitable systems for ensuring the home was clean and equipment was safe for use.

Systems around assessing, monitoring and minimising risk were evident. People's care records contained risk assessments and care plans reflected these risks. Staff were aware of safeguarding issues and how to report concerns. People were supported by staff who had been safely recruited and subject to checks. Medicines were managed in line with national guidance. The home was maintained in a clean and tidy manner.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Quality assurance systems were in place and based upon regular, scheduled audits, which identified any action required to make improvements. This meant the quality of service people received was monitored on a regular basis and, where shortfalls were identified they were acted upon.

People, relatives and staff were happy and felt the home was being well run. People were supported by a team of staff who were happy in their jobs and well-supported by their managers.

Leadership was visible and promoted good teamwork. People, professionals and staff spoke highly about the management and staff had a clear understanding of their roles and responsibilities. The registered manager and staff team worked together in a positive way to support people to achieve their own goals and to be safe.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (Report published 22 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re- inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 4 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 4 October 2019

The service was effective

Details are in our effective findings below.

Caring

Good

Updated 4 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 4 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 4 October 2019

The service was well-led.

Details are in our well-Led findings below.