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RNID Action on Hearing Loss Barron Winnicott Home Good

Inspection Summary


Overall summary & rating

Good

Updated 20 March 2019

About the service:

Barron Winnicott Home is a residential care home. It was providing accommodation and personal care to eight people who are Deaf or Deafblind and who have additional complex needs at the time of the inspection.

People’s experience of using this service:

• There were enough staff to meet people’s needs, although regular agency staff were used. The provider was actively recruiting to vacant posts, but everyone we spoke to during our inspection expressed concerns about staff changes and vacancies. People’s care needs continued to be met and staff provided individualised support.

• Staff felt supported by the management team, and received training, induction and supervision so that they could effectively perform their roles.

• People’s care records were personalised and identified what was important to them, although some sections were incomplete or had not been updated recently. The registered manager planned to address this.

• The environment was designed and adapted to meet people’s sensory needs. The registered manager had submitted a bid for funding to redecorate some areas. This would refresh the overall feel of the service.

• Risks to people and staff had been assessed and effective measures were in place to manage risks.

• Staff carried out checks and audits regularly at the service. Actions had been identified and were being addressed to improve the service and provide high quality care

• People were supported by staff who were kind and respectful. Staff knew people well, and knew how to communicate with individuals. People were happy living at the service, and they told us that staff were kind and caring.

• People were protected from the risk of harm. Policies, procedures and checks were in place to protect people and staff.

• Staff supported people individually to ensure their medicines were administered as prescribed and managed safely.

• People enjoyed a wide range of activities. Activities were meaningful and chosen by individuals.

Rating at last inspection:

Good (report published 13 October 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor the service through the information we receive. We will visit the service in line with our inspection schedule, or sooner if required.

Inspection areas

Safe

Good

Updated 20 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 20 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 20 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 20 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 20 March 2019

The service was well-led

Details are in our Well-Led findings below.