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RNID Action on Hearing Loss Mulberry House Good

Inspection Summary


Overall summary & rating

Good

Updated 29 November 2016

Mulberry House is located in Walsall. The service provides accommodation and care for up to six people with sensory impairments, physical disabilities, mental health conditions and autistic spectrum disorders. People lived in their own self-contained flats on site, and also had use of a shared lounge and kitchen area. On the day of our inspection, there were six people living at the home.

The inspection took place on 1 November 2016 and was unannounced.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered providers and registered managers are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were involved in decisions about keeping them safe and in promoting their own safety. People's freedom was promoted, whilst ensuring their safety. People administered their own medicines where it was safe for them to do so and where they wanted to be responsible for this. People received their medicines safely and as prescribed.

There were sufficient staff to safely meet people's needs and to provide support both inside and outside the home.

People were supported by staff who received ongoing training and support in their roles. People were encouraged to eat a healthy and varied diet, including fresh produce. People's health was maintained. People were involved in decisions about their healthcare options and medical appointments and their right to refuse these were respected.

People's independent living skills were promoted and people were supported to set and achieve goals in relation to independent living, where appropriate. People's communication needs and preferences were known by staff.

People's cultural and religious beliefs were respected. People were encouraged to advocate on their own behalf and make their views known.

People were supported by a flexible staff team who adapted to meet people's health and wellbeing needs. People's changing needs were responded to.

People's views were captured and acted upon, and there was a system in place for responding to complaints.

People were involved in decisions about the running of their home, including staff recruitment and general maintenance. Staff were positive about the people they supported and their roles. The ethos of the home was one of inclusion and valuing diversity.

The registered manager monitored the quality of care provided to people and took action where any issues were identified,

Inspection areas

Safe

Good

Updated 29 November 2016

The service is safe.

People were involved in decisions about how to keep themselves safe. People's freedom and autonomy was promoted, whilst ensuring their safety. There were enough staff to safely meet people's needs and people knew in advance which members of staff would be on duty.

People administered their own medicines where it was safe for them to do so. Staff supported people to take their medicines as prescribed.

Effective

Good

Updated 29 November 2016

The service is effective.

People were supported by staff who had the knowledge and skills required to meet their needs. People were encouraged to maintain a healthy and varied diet. People's health was maintained and they saw a range of health professionals as and when required.

People's consent was sought in relation to how they wanted to be supported with their health and wellbeing, and their right to refuse care or treatment was respected.

Caring

Good

Updated 29 November 2016

The service is caring.

People enjoyed positive relationships with staff. People's independence was encouraged. Where people had set themselves goals, staff worked with them to help them achieve these.

People's communication needs were known by staff and ways found to assist people with these.

People's diversity and dignity were respected by staff.

Responsive

Good

Updated 29 November 2016

The service is responsive.

People's individual preferences were adapted to by a flexible staff team. People's changing health and wellbeing needs were responded to.

People were encouraged to maintain their hobbies and interests and to develop new ones.

People's feedback was captured and acted upon. There was a system for responding to, and learning from, complaints received.

Well-led

Good

Updated 29 November 2016

The service is well-led.

People were positive about the management and staff team. People were involved in decisions about the running of their home. There was an inclusive and positive culture in the home, which was reflected in the visions and values.