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Archived: RNID Action on Hearing Loss Newbridge Hill Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 4 July 2019

About the service

Newbridge Hill is a residential care home which provides care for up to five people who are Deaf and who have additional complex needs, including learning disabilities. At the time of the inspection, five people were receiving care and support at the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were safe and protected from avoidable harm or abuse. Risk assessments were in place, although we noted that some radiators in some rooms were not covered. We have made a recommendation about risk assessing hot surfaces. The environment was homely, clean and well maintained and it met people’s needs. Plans were in place to refresh some areas of the building.

There were enough staff to meet the identified needs of people who lived at the service. Safe recruitment and selection procedures were in place. Staff received training and supervision to ensure they had the skills and knowledge to effectively support people and staff told us they felt well supported.

People living at the service took responsibility for their own medicines, but staff provided support and there were systems to ensure medicines were safely stored, recorded and disposed of.

People’s care, treatment and support achieved good outcomes and promoted a good quality of life. The service had an advanced understanding of people’s information and communication needs. People’s needs and preferences were assessed before they came to the service and these were regularly reviewed. Care plans gave guidance to staff about what people could do for themselves and how best to provide support.

People were supported to follow their interests and take part in a wide range of meaningful activities.

People were supported to eat and drink enough to maintain a balanced diet and specific dietary needs were monitored. People accessed routine and specialist healthcare services as needed.

People were well supported and treated with dignity and respect. They were involved as partners in their care and relatives were included if people consented. People and their relatives were positive about staff.

Staff were clear about their roles and responsibilities and the service was consistently managed and well-led. Systems were in place to monitor and review quality and performance.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 24 October 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor

Inspection areas

Safe

Good

Updated 4 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 4 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 4 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 4 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 4 July 2019

The service was well-led.

Details are in our well-led findings below.