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Croftland Care Home with Nursing Good

Inspection Summary

Overall summary & rating


Updated 4 February 2020

About the service

Croftland Care Home with nursing is a care home which provides accommodation and support for up to 55 people over four floors. At the time of the inspection one floor had been closed for a length of time so only three floors were in use. There were currently 39 people using the service.

People’s experience of using this service and what we found

Safe systems were in place to safeguarding people from abuse and mitigate risk. Medicines were managed appropriately and infection prevention and control procedures were followed. Staff were recruited safely and there were sufficient numbers of staff to meet people’s needs. Staff received a thorough induction and a wide range of on-going training.

People’s needs were assessed thoroughly before admission to the service. Records included all appropriate information to guide staff in supporting people. Nutritional information was recorded and people told us they enjoyed the food. Appropriate referrals were made to other professionals and agencies where needed. The environment and signage around the home were suitable for people living with dementia.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and we observed staff treating people with respect and encouraging independence as much as possible. Residents’ and families’ meetings were held regularly to ensure people could make suggestions and raise concerns.

People’s preferences were recorded and they were given choices in all aspects of their daily lives. Information could be presented in different forms to ensure it was accessible to as many people as possible. People were encouraged to take part in activities by staff. Complaints were dealt with appropriately with actions and learning where required. Compliments had been received by the service. Staff had completed training in end of life care.

People’s diversity was respected at the service and we saw no evidence of any discriminatory practice. People felt the registered manager was approachable and staff felt well supported. There were regular checks and audits to help ensure standards remained high. The home welcomed visits from local religious groups for those who wished to take part in these activities.

Rating at last inspection and update

The last rating for this service was requires improvement (published 14 January 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 4 February 2020

The service was safe.

Details are in our safe findings below.



Updated 4 February 2020

The service was effective.

Details are in our effective findings below.



Updated 4 February 2020

The service was caring.

Details are in our caring findings below.



Updated 4 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 4 February 2020

The service was well-led.

Details are in our well-led findings below.