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RNID Action on Hearing Loss Ransdale House Good

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Inspection report

Date of Inspection: 20 September 2012
Date of Publication: 23 October 2012
Inspection Report published 23 October 2012 PDF | 78.02 KB

Overview

Inspection carried out on 20 September 2012

During a routine inspection

We spoke with four people who used the service. They told us, "I like it here, the staff are good. This one here helps me and I like my key worker" and "It's good. The staff are good." They all told us that they were asked what they would like to do and when. One person told us, "That's right I choose what I want to do, and the staff help me to do what I want to do. I have a review coming up soon. They send an invite to my Mum, Dad, Social Worker. I get involved in the review, they involve me." Another person told us, "I am asked what I would like to do and when. Yeah, that works well."

We found that the service had used a person centred approach to plan and deliver care. This helped ensure that the people who used the service were at the centre of everything they did. The people we spoke with did not raise any concerns with us about their safety within the service. One person said, "I feel safe and comfortable. It's a calm place. I am happy here."

We found people had their comments and complaints listened to and acted on, without the fear that they would be discriminated against for making a complaint.