Newnton House Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People living at the home were observed to be comfortable around staff and staff were kind in their interactions with people. People smiled when asked if they liked staff. Relatives spoke highly of the staff team including the registered manager and deputy manager and how they spoke to their family member. A relative said of staff, “They are all really nice and friendly.”

We observed staff respect people’s privacy and dignity by knocking on doors before entering. As staff knew people well they understood when people wanted time to themselves before we approached them.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff respected people they supported and were able to tell us people’s likes and dislikes. People were encouraged to maintain their personal and family relationships. Staff did not discriminate at the home and explained people were welcome and would receive appropriate care to keep them safe and well. A member of staff said, “We don’t have anyone who identifies as LGBTQ but we would not treat them differently.” Another member of staff said, “We don’t discriminate, we support the person according to their care plan. We treat everybody individually, whatever is in the care plan we will work with that person on how they can achieve their goals."

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People who could complete parts of their personal care independently were encouraged to do so, however, support was always available from staff if needed. A member of staff said, “We do encourage [person] to be independent, we take them to the bathroom so they can have their shower and brush their teeth themselves.” Another member of staff said, “After [person] showers we don’t choose the clothes, we open the wardrobe and [person] will tell you what they want.”

People participated in activities of their choice, however we noted from the records the majority of these were outside of the home. There weren’t many activities for people inside the home, there was a pool table in a communal area, but staff advised this had not been used for a long time. Other activities inside the home included cooking and arts and crafts. The registered manager showed us a number of pictures people in the home had drawn as part of this activity.

The registered manager was aware there could be more activities in the home and this was something they were working towards as part of improving the home.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were responsive to people’s needs and available for support if needed. There was always a member of staff available to help people if required.

A health professional said, “Communication from the service is excellent. [Person’s] key worker, [deputy manager], and [registered manager], are consistently responsive and proactive. Any concerns or emergencies are communicated to us immediately, and we are always able to reach the team easily when needed."

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us the management team were caring and treated them with kindness and respect during work and if they needed support in personal areas. A member of staff said of the management team, “Oh yes, so supportive of our wellbeing. They [management] ask how we are and we can approach them at anytime."