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Inspection Summary

Overall summary & rating


Updated 17 July 2019

About the service

Longlands Care Home is a care home which provides care for up to 43 people. The service does not provide nursing care. Care is primarily provided to older people, some of whom have mental health conditions or are living with a dementia. At the time of the inspection there were 33 people using the service.

The service accommodates people across two floors. There are communal lounges, dining rooms and bathing facilities. There is an enclosed garden for people to use.

People’s experience of using this service and what we found

People and relatives were positive about the caring nature of staff and the service they received. There were enough staff employed and on duty at any one time to meet the needs of people. The provider had an effective recruitment and selection procedure in place and carried out relevant checks when they employed staff.

Accidents and incidents were recorded and analysed; risk assessments were in place. The manager and staff understood their responsibilities about safeguarding. Medicines were managed safely.

Ongoing improvements were being made to the decoration and facilities in the building. Internal doors needed repair/replacement as they were all scratched and many of the windows were misted and in need of replacement or repair. This was part of the providers refurbishment plan.

Staff had the skills and knowledge to deliver care and support in a person-centred way. People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible; the policies and systems in the service did support this practice

People told us their privacy and dignity were respected and their independence encouraged. People were able to participate in a range of activities if they chose to do so.

The provider was open and approachable which enabled people to share their views and raise concerns. People told us if they were worried about anything they would be comfortable to talk with staff or the manager.

The provider monitored quality, acted quickly when change was required, sought people's views and planned ongoing improvements.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 1 June 2018) and there was one breach in regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 17 July 2019

The service was safe.

Details are in our safe findings below.



Updated 17 July 2019

The service was effective.

Details are in our effective findings below



Updated 17 July 2019

The service was caring.

Details are in our caring findings below



Updated 17 July 2019

The service was responsive.

Details are in our responsive findings below



Updated 17 July 2019

The service was well-led.

Details are in our well-Led findings below.