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Inspection report

Date of Inspection: 28 May 2013
Date of Publication: 13 June 2013
Inspection Report published 13 June 2013 PDF

Overview

Inspection carried out on 28 May 2013

During a routine inspection

During the inspection we spoke with five people who used the service and one relative. We also spoke with the manager, deputy manger and two of the care staff on duty.

We observed the experiences of people who used the service. We saw that staff interacted and communicated well with people. The staff were attentive and demonstrated knowledge and understanding of people�s needs.

The people we spoke with told us they were happy with care they receive. People told us they were involved in their care planning and able to make their own choices.

One person told us, �I am happy, the staff look after me very well.� Another person said, �The staff are wonderful even if they are busy and you stop them they are always nice.� A relative we spoke with told us, �I viewed this place before my relative came in. I chose here and I am very happy.�

We saw that people had their needs assessed and that care plans were in place.

We found that people were safeguarded against the risk of abuse.

We found that appropriate staffing was in place to deliver people�s care.

We found that systems were in place to monitor the quality of the service.