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Inspection report

Date of Inspection: 5 April 2012
Date of Publication: 4 May 2012
Inspection Report published 4 May 2012 PDF

Overview

Inspection carried out on 5 April 2012

During an inspection looking at part of the service

The visit took place because we were following up concerns raised at the last inspection about how people were supported to make choices; how staff administered medication; staff training; and the maintenance of the building. Therefore when talking with people we concentrated on these specific areas. We spoke to ten people who used the service and one relative. People said "The staff are really helpful and treat me well'', ''It is nice, if I didn't like I wouldn't keep coming back and this is my third time here'', ''I find the staff know what I need and do make sure I get everything" and ''They go out of their way to make sure you are okay''. Relatives told us ''I find the staff are good and seem to know how to care for the people here.''

People told us that they were very pleased with the service and found the care was good. Some people would have preferred to be at home but said that this was nothing to do with the care being provided just their desire to be at home. Throughout the inspection we observed staff practices and saw that they constantly took the time to talk to people, engaged individuals in activities and in a sensitive manner explained to a person how they were going to help people meet their care needs. Throughout we found that staff treated people with respect.