Prentis Dental Studio

Updated 16 July 2015

The inspection took place on the 3 June 2015 and was undertaken by a CQC inspector and a dental specialist adviser. Prior to the inspection we reviewed information provided by the provider and information available on the provider’s website.

We reviewed information received from the provider prior to the inspection. We also informed the NHS England area team that we were inspecting the practice; however we did not receive any information of concern from them.

The methods used to carry out this inspection included speaking with the dentists, dental nurses, reception staff and four patients on the day of the inspection, reviewing 20 CQC comment cards, reviewing documents and observations.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 16 July 2015

We carried out an announced comprehensive inspection on 3 June 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Prentis Dental Studio is located in the London Borough of Lambeth and provides mainly NHS dental services (approximately 95% of patients). The demographics of the practice are mixed, serving patients’ from a range of social and ethnic backgrounds. The practice is open Monday, Wednesday, Thursday and Fridays from 9.00-5.30pm and Tuesdays from 9.00-8.00pm. The practice facilities include three consultations rooms, reception and waiting area, an administration area, staff kitchen and disabled access toilet facilities for patients.

We received 20 completed comment cards and spoke with four patients as part of the inspection process. Feedback obtained from patients was very positive. Staff were described as caring, professional and friendly and patients said the environment was always clean and tidy when they visited.

Our key findings were:

• The practice had effective processes in place to reduce and minimise the risk and spread of infection
• Patients’ needs were assessed and care was planned and delivered in line with best practice guidance
• Patients were involved in their care and treatment and treatment planning so they could make informed decisions
• Staff were up to date with their continuing professional development and opportunities existed for all staff to develop. Appraisals were carried out annually.
• The practice had appropriate equipment for staff to undertake their duties and equipment was maintained appropriately.
• Appropriate governance arrangements were in place to facilitate the smooth running of the service
• There was appropriate equipment and access to emergency drugs to enable the practice to respond to medical emergencies.