The Care Quality Commission
  • Care Home
  • Care home

Archived: Thistle Close

24, 30, 33 Thistle Close, St Peter's, Worcester, Worcestershire, WR5 3DP (01905) 611147

Provided and run by:
Scope

All Inspections

11 December 2013

During a routine inspection

We spoke with two people who used the service. We found people had been involved in making decisions about their care and treatment. During the inspection we observed staff interactions with people that used the service. We found people were satisfied with the service they received. One person we spoke with said: 'Staff here are kind to me'.

We spoke with a team leader and three staff who provided care and support to people.

We looked at the care records for two people who lived at the home and we looked at other supporting documents for people who used the service.

We found consent had been obtained from people before care and treatment had been provided. During our inspection we observed staff had offered people choice and provided support according to their wishes. Staff we spoke with told us they respected people's individual choices and decisions. One staff member said: 'It's about asking people and giving them choice. You need a reply of yes'.

We found that people received care and support as planned according to their needs. Staff understood people's needs and how to give the support that they required. We found the staff consulted with other medical professionals when people required additional support.

We found the staffing levels for were sufficient to meet the needs of the people they supported.

We found the provider did not have an effective system in place that monitored the quality of the service they provided.

27 February 2013

During a routine inspection

During our inspection there was only one person using the service because there were changes being made to the management and staffing structures. Therefore we have not made any direct quotes for people who used the service.

We found people were respected and treated as individuals. Care workers knew about people's personal lives and personal preferences.

People's needs had been assessed and care and treatment was planned and delivered in line with their individual care plan.

People were given choice about what they wanted to eat and were supported and encouraged to have a balanced diet.

People told us that they felt safe living at the home and knew who to speak to if they had any concerns. Staff had received training on how to recognise signs of abuse and knew how to report concerns.

The premises were suitable for people who required wheelchair access and people were able to access all parts of the home and garden.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

The provider had a complaints procedure in place and we saw the provider had responded to complaints and had taken the appropriate action. The provider had a suitable record system in place.

We last inspected the service on 02 November 2011 and found that the registered provider was not meeting three essential standards. During this Inspection we found improvements had been made.

2 November 2011

During a routine inspection

When we arrived at Thistle Close we found that people were busy getting up and organising the day's activities. The home however was generally very untidy and appeared disorganised. There were piles of laundry on the floor and on the furniture, a shower chair and sealed boxes stored in the lounge and paperwork was scattered across the dining table.

We spoke with people who lived at Thistle Close and staff on duty. We pathway tracked the care of two people and looked at how their care was provided and managed.

We saw that staff interactions with people who use the service was mainly respectful and kindly, but we saw some practice which was less so, such as a staff member talking on the telephone or reading while helping one person with their meal.

We asked people about the care and support they received and they said 'staff are good here', 'I like all the staff' and people were happy with the support they received. We were told that people were 'able to choose' what they wanted to eat. One person said they 'had a cheese toastie for lunch today'.

People who used the service told us they felt safe and they were able to raise concerns with staff if they felt insecure. They felt that their independence was protected and that they were able to safely access community services such as going out for lunch with a carer. Staff told us they felt there was time to provide an individual service which respected the person's dignity.