Archived: Coronation Drive

We asked people if they were involved in planning their support and everyone either said or indicated by gesture that they were.

Menus were planned with the people who lived in the home. This was done by discussing likes/dislikes and what people felt like eating. This provided a very flexible menu for people. In practice it meant that at any mealtime it was likely that people could be eating a different meal.

We saw that policies and procedures were in place to help ensure that people's medication was being managed appropriately. During our visit we saw that medication was being given as prescribed.

Information about the quality of service provided was gathered on a daily basis with direct feedback from the people living there.

During our inspection we saw there was good communication and understanding between the members of staff and the people who were receiving care and support from them. We observed people being supported with their daily life activities for example helping to prepare for a job interview. The people we met with appeared relaxed, comfortable and at ease with the staff. It was evident staff had a good understanding of what was important to each person, for example, preferred clothes, preferred meals and social arrangements.

Information about the safety and quality of service provided was gathered on a continuous and ongoing basis with feedback from the people who used the service.