The Care Quality Commission
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Archived: Edward Street

Overall: Good read more about inspection ratings

1-3 Edward Street, Halton View, Widnes, Cheshire, WA8 0BW (0151) 420 3364

Provided and run by:
Scope

Important: The provider of this service changed. See new profile

All Inspections

28 March 2017

During a routine inspection

This inspection was undertaken on 28 March 2017 and was unannounced.

1-3 Edward Street is a purpose built care home providing personal care and accommodation for up to six people who have a physical disability. The service consists of two linked bungalows each accommodating three people. The home is located in a residential area of Widnes and is within easy access of the local amenities. The property is owned by a housing trust and managed by Scope.

At the last inspection undertaken on 24 November and 2 December 2014, the service was rated as Good. At this inspection we found the service remained Good.

People continued to be safe at Edward Street. Staff knew how to protect people from the risk of abuse or harm. They followed appropriate guidance to minimise identified risks to people's health, safety and welfare. There were enough staff to keep people safe. The registered manager told us there were current staff vacancies and they were recruiting new staff. When recruitment was complete this would improve the flexibility of support available for outside activities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received appropriate training and were supported by the registered manager through supervision and meetings, to enable them to meet people's needs effectively.

We observed positive and caring relationship between staff and people using the service. People spoken with confirmed that they were treated in a kind and caring manner. The privacy and dignity of people was supported by the approach of staff.

People had personalised support plans which set out how their care and support needs should be met by staff. These had all been re-written and were reviewed regularly. Staff communicated with people using their preferred methods of communication. We found that they had developed a good understanding of people's needs, preferences and wishes. People were encouraged to be as independent as possible and work towards their goals and aspirations.

People participated in activities and events to meet their social and physical needs. The registered manager told us that this was an area they were developing and aimed to increase the range and flexibility of outings and activities people participated in. People’s feedback was sought about how improvements could be made to the service. People spoken with told us that they knew how to complain should they need to.

Good management and leadership continued to be demonstrated. Staff were motivated and positive about the management of the service and told us that they could approach the registered manager with any concerns. The registered manager told us they were working towards a service improvement plan and had been working collaboratively with the local authority. Quality assurance systems were in place to monitor the service.

Further information is in the detailed findings below.

24 November and 2 December 2014

During a routine inspection

The inspection was unannounced and took place on the 24 November and 2 December 2014.

The last inspection took place on the 16 May 2013 when Edward Street was found to be meeting all the regulatory requirements looked at and which applied to this kind of home.

Edward Street is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The day to day management of the home was carried out by a team coordinator.

Edward Street is a purpose built care home providing personal care and accommodation for up to six people who have a physical disability. The service consists of two bungalows each accommodating three people. The home is located in a residential area of Widnes and is within easy access of the local amenities. The property is owned by a housing trust and managed by Scope.

All the people we spoke with either told us verbally or indicated by another means such as nodding or using an electronic talkboard that they liked living in the home. We did not receive any specific comment regarding their safety but we did observe relaxed and friendly relationships between the people living in Edward Street and the staff members working there.

The service had a range of policies and procedures which helped staff refer to good practice and included guidance on the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. This meant that the staff members were aware of people's rights to make their own decisions. They were also aware of the need to protect people's rights if they had difficulty in making decisions for themselves.

We asked staff members about training and they all confirmed that they received regular training throughout the year, they described this as their mandatory training and that it was up to date.

The relationships we saw were warm, respectful, dignified and with plenty of smiles. Everyone in the service looked relaxed and comfortable with the staff.

The care files were reviewed regularly so staff knew what changes in care provision, if any, had been made. The three files we looked at all explained what was important to the individual and how best to support them. This helped to ensure that people’s needs continued to be met.

Staff members we spoke with were positive about how the home was being managed. Throughout the inspection we observed them interacting with each other in a professional manner. All of the staff members we spoke with were positive about the service and the quality of the support being provided.

We found that the provider and the home used a variety of methods in order to assess the quality of the service they were providing to people. These included regular audits on areas such as the care files including risk assessments, medication, individual finances and staff training. The records were being maintained properly.

16 May 2013

During a routine inspection

We spoke with all six of the people living in the home; they told us that they liked living there and that the staff members supporting them were good. One of the people who used the service told us, 'I like living here.'

We asked people if they were involved in planning their support and everyone said that they were. One person told us; 'I make sure I am.'

Menus and shopping for food were planned and undertaken with the people who lived in each bungalow. This was done by discussing likes/dislikes and what people felt like eating. This provided a very flexible menu for people.

We saw that policies and procedures were in place to help ensure that people's medication was being managed appropriately. During our visit we saw that medication was being given as prescribed.

Information about the quality of service provided was gathered on a daily basis with direct feedback from the people living there.

22 January 2013

During a routine inspection

The people who used the service said that they were fully involved in their support and care needs. One person told us; 'I make sure I am.' We are also aware that people have made life changing decisions and these have been worked through with their full involvement. This clearly demonstrated that the people using the service were able to make real choices with regard to both their day to day lives and their future.

The people who used the service said that they were happy living in the home and that the staff members supporting them were very good. One of the people who used the service told us, 'The staff always treat me with respect, if I had a problem I would sort it.'

There is a consistent team of staff within the home and we do not have any concerns regarding either their numbers or suitability. The staff members we spoke to were very positive about the home and how it was being managed. One of them told us, 'I love it here.'

Information about the safety and quality of service provided was gathered on a continuous and ongoing basis with feedback from the people who used the service. We saw the records of the meetings held with the people using the service.

16 January 2012

During a routine inspection

We spoke with three people who use the service. Their comments suggested they were happy with the service and such comments included: 'I get support from the staff', 'I get my privacy, I am respected and involved in my care', 'I am well at the moment but if I am not I can see a Doctor','I feel safe here', 'I like being here', 'Everything is great' , 'I feel safe', 'They listen to me and act on what I say', ' There is nothing in my care plan I do not know about', 'They show me more respect here than I have ever received, 'I get more here than anywhere else I have known', 'Staff are very good here' and 'I feel safe'.

16 January 2012

During a routine inspection

We spoke with three people who use the service. Their comments suggested they were happy with the service and such comments included: 'I get support from the staff', 'I get my privacy, I am respected and involved in my care', 'I am well at the moment but if I am not I can see a Doctor','I feel safe here', 'I like being here', 'Everything is great' , 'I feel safe', 'They listen to me and act on what I say', ' There is nothing in my care plan I do not know about', 'They show me more respect here than I have ever received, 'I get more here than anywhere else I have known', 'Staff are very good here' and 'I feel safe'.