The Care Quality Commission
  • Care Home
  • Care home

Archived: Hampton House

Tonmead Road, Lumbertubs, Northampton, Northamptonshire, NN3 8JX (01604) 403733

Provided and run by:
Scope

All Inspections

14 June 2013

During a routine inspection

During our inspection visit to Hampton House we spoke with 3 people living in the home, and several members of staff and the registered manager. We used a number of different methods to help us understand the experience of people living at the home. This was because some of the people were not able to communicate with us verbally and we were not able to have a meaningful conversation with them. We used our observation skills to help understand their experiences.

People living in the home expressed satisfaction with the care and service that they received. They told us that the staff looked after them well. One person told us 'Staff are very nice and I like living here'. Other people who were not able to communicate with us verbally, used body language and facial expressions and sounds to let us know that they were happy living at the home.

People had 'residents' meeting and information read showed that they talked about activities, staffing levels, meals, and changes taking place in the home.

29 November 2012

During a routine inspection

The people we spoke with told us 'The food is very good and we have choices' of food that they enjoyed. They also told us that the staff were 'good and very caring' and helped them to do activities that they enjoyed doing in the home and in the community. One person told us that they attended resident's monthly meetings and staff meetings to discuss menus, activities, staffing levels, and what was happening in the home.

The people also told us that the staff spoke to them in a kind manner and respected their privacy and dignity by knocking on their door before they entered their room. They also told us that they felt safe living at the home and they were happy. The manager told us that all the people who used the service had attended the safeguarding training with staff at the home. This ensured that people understood what abuse was and they knew who to tell if they had any concerns about the way they were being cared for by staff, and other professional people.

13 February 2012

During a routine inspection

The people we spoke with told us 'the staff are very nice', and 'food is nice'. They told us that they were given choices at meal times and they had lots of different types of activities. One person told us that they had meetings with staff and they listened to them. They also had an advocate who visited them at the home to listen to their views. People told us that they got involved with choosing the decorations for the comunual areas in the home. They also told us that they knew how to make a complaint if they were unhappy.