Village Green Care Home

Updated 13 July 2026

Assessment activity began on 4 August 2026 and ended on 8 September 2026. We visited the service on 4 and 13 August 2026.

Village Green Care Home is a care home with nursing care for up to 60 people, some of whom live with dementia. The service is a purpose-built premises with 2 floors with single rooms and several communal areas. At our last inspection the service was rated good. At this assessment the rating has changed to requires improvement and there was a breach of Regulations with regard to good governance. The provider had not submitted safeguarding notifications to CQC as required, which reduced external oversight of safeguarding issues. Quality assurance systems had not always identified areas for improvement. This included the use of sometimes unamended generic care planning and risk assessment templates. Care plans were often lengthy, lacked sufficient personalised information and sometimes contained inconsistent guidance. Although staff knew people well and generally delivered safe care, records did not always provide enough information to support new or unfamiliar staff.

Staff received regular training and support. However, they had not received training in positive approaches to supporting people during periods of distress, despite supporting several people who required this. Following the assessment, the provider confirmed plans were in place to address this.

Despite these concerns, the service had many strengths. Staff worked effectively with healthcare professionals and other agencies to support positive outcomes. People experienced joined-up care, smooth transitions between services and good access to healthcare. The provider had strengthened medicines management through the appointment of a new clinical lead and improved admission processes through the introduction of an admissions coordinator. These roles demonstrated a commitment to sustainable improvement.

Staff promoted equality, diversity and inclusion and understood people's individual needs. The service developed meaningful community links and supported people in ways that reflected their cultural, religious and social preferences. Staff consistently promoted people's independence, choice and control.

Updated 13 July 2026

People spoke positively about the care and support they received. They told us staff were kind, caring and treated them with dignity and respect. People felt safe and comfortable in the service and told us staff listened to them and respected their wishes. Relatives also spoke positively about the quality of care and the support their family members received.

People benefited from staff who knew them well and understood their needs, preferences and routines. Staff supported them to maintain their independence, make choices and pursue interests that were important to them. They had opportunities to maintain relationships, access healthcare services and take part in community life.

People told us staff responded promptly when they needed help and involved them in decisions about their care and support. They felt able to raise concerns and were confident staff and managers would listen and take action where needed. People also had opportunities to provide feedback and contribute to improvements within the service.

People consistently described positive experiences of care and support. Observations during the assessment showed warm, respectful and person-centred interactions between people and staff. Staff supported people in ways that promoted their wellbeing, independence and quality of life.