Hennis Joe Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager completed assessments prior to providing care to a new person. Assessments included information on people’s needs, preferences and communication methods. People and their relatives told us they were involved in the assessment process, and the provider worked with other health and social care providers to ensure they had the information required prior to visiting the person for the first time.A relative told us, “We agreed the support when Hennis Joe started his care.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff received updated training that was relevant to their roles and aligned with current best practice. This included refresher training in areas such as moving and handling, nutrition and hydration, and dementia awareness.

Relatives told us staff seemed more knowledgeable and better prepared during visits. A relative said, “Staff know what they’re doing now and checking things properly.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked effectively across teams and with external professionals to support people. Records showed that information from reassessments, risk reviews and GP or community nursing input was being shared appropriately with all relevant staff.

A relative told us, “[Person’s name] had GPs appointment, the registered manager asked me if I want to attend and get update [person] health.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff received training in how to meet and appropriately manage people’s health care needs and conditions, for example moving and handling, and first aid.

There was one person using the service at the time of inspection who received support with personal care. The provider had systems in place to support people to access health and social care services if required.

People were able to access health services such as dental, GP’s and hospital appointments to ensure they were in the best of health.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

A relative told us, “The registered manager keeps in touch with the GP. I think the carer would get in touch with [manager] if there was a problem, and then [manager] would let me know.”

Staff understood how to monitor and improve people’s outcomes and care records included information such as the signs to look out for in relation to physical and emotional changes, and what staff should do to monitor and escalate this appropriately. They were supported by the registered manager whom they could call if they had any questions relating to long-term monitoring and they knew how to escalate urgent concerns. A member of staff told us “We talk to the manager in the office and document it. 999 if it’s more serious or 111.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff we spoke with described how they sought people’s consent before providing care, and we observed examples of staff offering choices and explaining tasks clearly.
Where people were able to make their own decisions, this was documented appropriately. For individuals whose capacity had changed, capacity assessments had been completed or reviewed, and best interest discussions were recorded where necessary. This ensured decisions reflected people’s wishes and legal requirements.