Hennis Joe Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated people with kindness and respect. A relative said, “They [staff] are fantastic, I can’t thank them enough. They are very kind, warm and patience.” Staff also respected people’s privacy and dignity. They described how they ensured doors and curtains were closed during personal care, explained each step before providing support and sought permission before touching or assisting someone.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care records demonstrated improved detail about people’s strengths, cultural backgrounds, religious practices, aspirations and personal routines.A relative told us, “They [staff] take person every Friday to mosque for his prayers. They [staff] also provide Quran audio for him to listen.” Staff had a good understanding of people’s needs and how to meet them and people confirmed staff understood their needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff gave examples of how they promoted people’s independence. They explained that people were supported to choose their own clothing, decide which activities they wanted to take part in, and have control over whether they wished to attend the mosque. Staff recognised the importance of helping people to maintain their daily living skills wherever possible.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff responded to people’s needs promptly when they became unwell and took actions to minimise any discomfort or distress. For example, records showed that GP had been contacted when people were not feeling well. A relative told us, “If unwell staff respond quickly. Staff let me know and will update me accordingly.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The registered manager demonstrated a commitment to staff well-being and development. Staff told us they felt valued, supported and listened to, and that the management team were approachable and responsive.Staff knew who they were accountable to and understood their roles and responsibilities in ensuring people’s needs were met. They had access to a range of policies and procedures to guide them in their roles and ensured people were cared for safely.