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Inspection Summary

Overall summary & rating


Updated 12 February 2020

About the service

Ashtree House is a residential care home providing personal care for a maximum of 27 people, some of whom are living with dementia. At the time of the inspection 26 people were using the service. Accommodation was provided on two floors with a lift to the upper floor containing bedrooms. Communal areas and some bedrooms were located on the ground floor.

People’s experience of using this service and what we found

People were very happy living at the service. One person said, “I am really pleased I am here, I couldn’t wish for anything better.” A relative said, “Staff are fabulous.” People spoke about the helpfulness, kindness and friendliness of staff and told us their privacy and dignity was respected.

People received a safe service where they were protected from avoidable harm and abuse. People felt safe and staff understood their responsibilities in relation to the people they cared for. Risks to people’s health and safety were assessed and actions were taken to reduce these risks. Staffing levels were planned to ensure there were sufficient staff with the right skills and experience to provide safe care that was responsive to people’s individual needs. A person said, “You never wait long for assistance. People’s medicines were managed safely and people told us they received their medicines regularly.

Staff were well trained and knowledgeable about the people they cared for. They liaised well with other professionals and ensured people had access to ongoing healthcare services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to a wide range of activities based on their interests and which encouraged them to be as active as possible to maintain their health and mobility. They had opportunities to engage in the wider community and were supported to maintain relationships with people important to them.

The service benefitted from clear and consistent leadership. Staff were provided with opportunities to develop and progress. The service was active in the local community and had developed good links with local services and voluntary groups. Processes were in place to monitor the quality of the service provided and promote continuous improvement.

Rating at last inspection

The last rating for this service was Good (published 25 October 2017).

Why we inspected

This was a planned inspection based on the previous rating.

For more details, please see the full report which is on the CQC website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 12 February 2020

The service was safe.

Details are in our safe findings below.



Updated 12 February 2020

The service was effective.

Details are in our effective findings below.



Updated 12 February 2020

The service was caring.

Details are in our caring findings below.



Updated 12 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 12 February 2020

The service was well-led.

Details are in our well-led findings below.