Archived: Fourways

The inspection team was led by a CQC inspector and joined by an Expert by Experience (people who have experience of using services and who can provide that perspective).

During the day we spoke with 14 of the 19 people accommodated. People said that staff treated them well and that they were kind and caring. They said that there were not a lot of activities provided, but they were satisfied with this and always celebrated special occasions and birthdays. Food was excellent and there was an extensive choice of food served. We were told,' I love it here', and another said 'Oh yes they know it is my home'. One person said the food is 'Fantastic, excellent' another person said 'Always fresh food'.

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One person spoken with told us how much they liked their own room and that the food was excellent.

We observed positive interaction between the staff and people who used the service.

One person who told us that staff were helpful. A relative told us that that the care and home were second to none.

We observed staff listening carefully to understand what people were communicating in regard to their needs and wishes.

A relative spoken with told us that they were listened to and that their views were taken into account.